Refund & Cancellation Policy

3.1 Non-Refundable Credits

Credit packs purchased on adlance are non-refundable once purchased. Credits do not expire and remain in your account until used. This policy applies because:

• Credits are immediately available for use upon purchase
• Credits are digital goods that cannot be returned
• Credits never expire, providing long-term value

3.2 Failed Generation Refunds

If an AI generation fails due to technical issues on our end, the credits used for that generation will be automatically refunded to your account. This includes:

• API failures or service outages
• Technical errors preventing successful generation
• System malfunctions

Credits are only deducted for successful generations. Failed attempts are automatically refunded.

4.1 Monthly Subscriptions

Monthly subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing period. You will continue to have access to all subscription features until the end of your paid period.

Refund Policy: Monthly subscription fees are non-refundable once the billing period has started. However, if you cancel within 7 days of your initial subscription and have not used more than 20% of your monthly credits, you may be eligible for a partial refund at our discretion.

4.2 Annual Subscriptions

Annual subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing year.

Refund Policy: Annual subscription fees are non-refundable once the billing period has started. However, if you cancel within 14 days of your initial subscription and have not used more than 10% of your annual credits, you may be eligible for a prorated refund at our discretion.

4.3 How to Cancel

To cancel your subscription:

1. Log in to your adlance account
2. Navigate to Dashboard → Billing
3. Click on "Cancel Subscription"
4. Confirm your cancellation

You can also contact us at Worldondeal@gmail.com to request cancellation.

5.1 Eligibility

Refund requests will be considered on a case-by-case basis for the following circumstances:

• Duplicate payments made in error
• Unauthorized transactions (subject to verification)
• Service not delivered due to technical issues on our end
• Billing errors or incorrect charges

5.2 How to Request a Refund

To request a refund, please contact us at Worldondeal@gmail.com with the following information:

• Your account email address
• Transaction ID or payment reference number
• Date of purchase
• Reason for refund request
• Any supporting documentation

5.3 Refund Processing Time

Once approved, refunds will be processed within 7-14 business days. The refund will be credited to the original payment method used for the transaction. Processing times may vary depending on your bank or payment provider.